Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTSAS509 Mapping and Delivery Guide
Provide client ICT support services
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | ICTSAS509 - Provide client ICT support services |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to liaise with client users while providing information and communications technology (ICT) support.It applies to individuals who apply high level technical and specialised knowledge in assisting users.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to: special purpose tools, equipment and materials industry software packages SLAs escalation procedure/s documentation processes. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify support procedures |
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Element: Undertake support |
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Element: Gather feedback |
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